We want you to be totally satisfied with your purchase from Casino Supply. We are proud to offer our 180 Day No Hassle Return Policy. If you are not satisfied with your purchase, you may exchange or return the item in it's original condition within 180 days of the purchase for a full merchandise refund. Refunds will be returned to the original purchase payment method. We'll also provide a prepaid return shipping label if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is not due to our error, the shipping cost will be at the customer's expense.
The only exceptions are custom items (chips and layouts) and Professional Roulette Wheels. Our professional roulette wheels may be returned within 15 days in original (unused) condition with prior authorization. Custom items are not eligible for returns.
Just send any unused items back to us in original condition with the original packaging within 180 days of the order for a merchandise refund. The address to return the merchandise to is:
attn: Returns Dept.
2416 Walnut Ridge St
Dallas, TX 75229
Please include a copy of your packing list or sales receipt with the return for proper credit. Refunds are usually processed within 24 hours after we receive the returned merchandise. You will receive an email confirmation of the refund as soon as it is processed.
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